IT AND TECH SUPPORT

Onsite, Remote Support for Homes and Business

IT & TECH SUPPORT

Home IT Services – keeping your computers & networks working for you.

We offer a range of services for IT in your home – much more than just computer repairs. We can help with emergency computer repairs and data recovery to setting up home networks with multiple device access with (both Microsoft and Apple). We especially are suited to supporting smaller businesses operating from home offices or who require access on the move.

Solving your immediate crisis is our priority – such as a hard drive failure, data loss, or malware/virus attack. When we visit your home we can diagnose your problem, recommend a solution and discuss the appropriate remediation action for your circumstance. Often this may mean taking your equipment to our local workshop for testing, repairs or reloading. As a local business you know who you are dealing with and have an open line of communication with the owner of the business.

Once the crisis is resolved we discuss with you different alternatives to try prevent a similar situation occurring – so you don’t lose sleep.

Often we are used to migrate existing data to new hardware or setting up new equipment so it is setup almost exactly the same as your old computer – so you don’t waste time.

Our IT services in your home including:

Troubleshooting & Computer Repairs

We offers professional business IT support from responding quickly in your time of need, to diagnosing problems, & working with you to get the most from your technology & ensuring your home IT & devices are protected in the future.

Data Backup & Data Recovery Services

For the Home we offer a range of data backup & data recovery services – Making sure your data is safe needs to be a top priority.

Internet Security & IT Services

We understand how to diagnose, remove, and fix intrusions when they happen, and we work to make sure your equipment and systems are secure in the future.

Remote Support IT Services

We can support your home network remotely – often this is the fastest way to resolved small issues or provide simple user help. To provide support we use our Remote Support tool which allows us to troubleshoot issues without having to leave your office or home. As long as you have internet access, our experts can remotely diagnose and even repair many issues. This service is prepaid or only available to our regular clients.

Note: Some areas are subject to call out fees.

IT Solutions for Business

Our IT Solutions for business covers a broad range of IT Services,
from Professional IT Services, Troubleshooting, and IT systems to Cloud and Network migrations and upgrades.

The IT Solutions for business we offer cover many areas of technology that should allow your business to enjoy improved
productivity, security, and mobility. Our IT Solutions means we can deliver on our client promise of “technology solved”

Areas of interest include:

Professional IT Services

IT advice & consultancy, troubleshooting, hardware, software, networks, servers, email & internet protection, internet security, data backup & recovery. On site, remote or proactively managed services available

Business Systems & Networks

Servers, firewalls, switches, storage devices, leasing, hardware upgrades, power protection, uninterrupted power supplies, IP camera systems.

Internet Security & Protection

Firewalls, malware protection, console internet security management, content filtering, internet bandwidth management, spam protection, vitual private networks, & hosted security

Backup & Disaster Recovery

On site scheduled backup, real-time recovery backup, server backup, cloud backup, on site virtual server, managed backup, data & system restoration, data recovery, forensic data analysis.

Note: Some areas are subject to call out fees.

IT & TECH SUPPORT FEES

Home and Business Support

Onsite Home and Business Support Fees

Standard Fees
On Site Support is $100.00 AU for the first hour. Any work profromed after the first hour is charged at a rate $1.66 AU per minute.

Pensioners Fees
Our fee for pensioners is $65.00 AU for the first hour. Any work profromed after the first hour is charged at a rate $1.08 AU per minute

Note: Some areas are subject to call out fees.

Remote Home and Business Support Fess

Standard Fees
Remote Support is charged at a rate of $1.66 AU per minute.

Pensioners Fees
Our fee for pensioners is $1.08 AU per minute.

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